Customer Service

Terms & Conditions of Sale

All orders shipped C.O.D. must be paid by money order or certified check only! Federal Express & UPS no longer accept cash for C.O.D. orders. If a C.O.D. delivery is refused we will require full prepayment on all future orders. Company check acceptance must be pre-approved. No C.O.D. orders will be shipped outside the continental United States. Prepayment will save you the C.O.D. fees. Prepayment can be made by money order, wire transfer or certified check. Visa, American Express, Discover, or MasterCard. Payments made with a personal check, or any non-approved business check will delay your order a minimum of ten (10) working days until the check has cleared our bank.

Prices

Every effort possible will be made to hold published prices , however all prices are subject to change without notice! We cannot accept responsibility for errors in content or pricing.

Returns

No merchandise will be accepted for return without prior authorization! All returns must be in like new condition and in original packaging with a copy of the invoice. Special orders are not returnable! All return shipments must be prepaid. Shipping charges are not refundable. A 15% restocking charge will be applied to all returns. No returns accepted after 30 days of invoice date.

Special Orders

All special orders must be 100% prepaid!
All special orders are Nonreturnable and Nonrefundable!

Outside Continental United States

All orders must be prepaid in U.S. dollars. Money orders, wire transfers or credit card payment is preferred. Freight charges must be prepaid. Please call for freight charges. Any additional duty or tariff will be the responsibility of the purchaser. Crating fees may apply to foreign orders.

Truck Freight

All merchandise shipped by truck must be paid in full before order can be shipped. Payment by credit card or money order is preferred. Due to more costly residential delivery charges imposed by most motor freight companies, it is preferable to ship all truck freight items to a business address. Any damage must be reported to your carrier upon receipt of goods.

Warranty

All Mittler Bros. & Tanner by MB manufactured products carry a one year warranty on material and workmanship. Misuse or improper tool selection does not constitute a warranty issue. Other manufactures products sold carry the manufactures warranty.

Chipmaster & Industrial Machine Terms & Conditions

All Terms & Conditions for these machines will be discussed on an individual basis.